We want every VORYKIO order to arrive safely and clearly. This page explains order processing, international delivery, tracking updates, customs, and address issues.
After your payment is confirmed, we begin preparing your order with care. Most orders are processed within 1 to 3 business days, excluding weekends and public holidays.
During busy periods, limited drops, or holiday seasons, processing may take slightly longer. If a delay affects your order, we will do our best to keep you informed.
Please make sure your email address, phone number, and delivery address are accurate before completing checkout. Incorrect address details may cause shipping delays.
Shipping fees and free shipping
Available shipping methods, shipping fees, and any free-shipping threshold are shown at checkout before payment.
We use tracked international shipping partners for cross-border delivery. The carrier name and tracking number will be shown on your order status page after dispatch.
Promotional free shipping may apply to qualifying orders, selected destinations, or limited campaign periods.
If a shipment is returned because of an incorrect address, refusal, failed delivery, or unpaid customs fees, additional shipping costs may apply before reshipment.
Estimated delivery time
Estimated delivery time depends on the destination country or region, the shipping carrier, and customs processing.
Standard international delivery commonly takes about 7 to 15 business days after dispatch, but some destinations may take longer.
Delivery estimates are not guaranteed. Weather, customs checks, local carrier delays, and peak season volume may affect delivery timing.
Tracking your order
After you place an order, your confirmation email includes your order number and a button to view your order status.
When tracking information becomes available, it will appear on your order status page. You can also use the Track Order link in the website header or footer.
If tracking does not update immediately after dispatch, please allow 24 to 72 hours for the carrier system to refresh.
Address changes
If you notice an address mistake after ordering, contact us as soon as possible at support@vorykio.com with your order number.
We can only update an address before the package has been dispatched. Once the order has shipped, address changes depend on the carrier and may not be possible.
Customers are responsible for providing a complete and accurate delivery address, including apartment number, postal code, phone number, and country or region.
Customs, duties, and taxes
International shipments may be subject to customs duties, import taxes, VAT, or local fees charged by your country or region.
When available, we use tracked tax-paid or commercially cleared shipping routes to make cross-border delivery smoother for customers.
Any duties, taxes, or customs fees not collected at checkout or not included in the selected shipping route are the customer’s responsibility unless otherwise required by law.
If customs or the carrier needs additional information, please respond promptly to avoid delivery delays or return of the package.
Lost or delayed packages
If your tracking has not updated for several days, please contact us with your order number and we will help review the shipment status.
If the carrier confirms a package is lost, we will work with you on a fair solution, such as a replacement or another appropriate resolution.
Need help with an order?
Email us at support@vorykio.com and include your order number, checkout email, and a short description of what you need.
