You may request a return within 30 days after your order is delivered.
Returned items must be unused, clean, undamaged, and in their original packaging when possible.
Please email support@vorykio.com before sending anything back. Include your order number, checkout email, and the reason for your return request.
Return approval and instructions
Please do not send your item back until your return request has been reviewed and approved by our support team.
If your return is approved, we will send you return instructions by email, including the return destination and any packaging requirements.
Items sent back without approval may be delayed, refused, or ineligible for a refund because we may not be able to match the package to your order.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
Include your order number, a clear description of the issue, and photos of the item and packaging so we can review it quickly.
After review, we may offer a replacement, refund, store credit, or another fair solution depending on the situation.
Items that may not be eligible for return
Items that have been used, damaged after delivery, altered, washed, or returned without approval may not qualify for a refund.
Personalized, custom-made, final sale, gift card, or promotional items may be non-returnable unless they arrive damaged or incorrect.
For hygiene and safety reasons, certain opened or used accessories may be non-returnable unless required by applicable law.
Return shipping
Customers may be responsible for return shipping costs unless the return is caused by a VORYKIO error, damaged item, or incorrect item.
Original shipping fees, customs duties, taxes, and carrier fees may be non-refundable unless required by law or caused by our error.
We recommend using a trackable shipping method for returns, because we cannot confirm a return until it is received and reviewed.
Refund timing
Once we receive and inspect your approved return, we will email you with the refund decision.
Approved refunds are usually issued to the original payment method within 10 business days after approval.
Your bank, card provider, or payment provider may need additional time to post the refund to your account.
Order cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We can only cancel an order before it has been processed or dispatched. Once an order is in shipping, cancellation may no longer be possible.
Need help with an order?
Email us at support@vorykio.com and include your order number, checkout email, and a short description of what you need.
