Your privacy matters to us. This policy explains what information we collect, why we collect it, and how we use it to provide your order and customer support experience.
When you place an order, we collect information needed to process and deliver it, such as your name, email address, phone number, shipping address, purchased items, and order details.
We may collect messages you send to customer support, review submissions, and order-related notes needed to help resolve your request.
Our website may collect basic technical information such as browser type, device information, pages visited, approximate location, and general usage data to improve site performance and security.
Payment information
Payments are handled by PayPal or other payment providers we may enable. VORYKIO does not store your full card number or PayPal login information.
We receive payment status, transaction reference, order amount, and related payment confirmation details needed to complete and support your order.
How we use information
To process orders, confirm payments, prepare shipments, provide tracking information, and respond to customer support requests.
To send order-related emails, including order confirmation, shipment updates, delivery-related messages, and customer service replies.
To prevent fraud, protect our website, manage customer service, improve products, maintain business records, and comply with legal obligations.
Sharing information
We share information only when needed to operate the store, such as with payment providers, shipping carriers, email delivery providers, website hosting tools, analytics tools, and customer service tools.
We do not sell your personal information to advertisers.
We may disclose information if required by law, legal process, or to protect the rights and safety of VORYKIO, customers, or others.
Cookies and basic analytics
Our website may use cookies or similar technologies to keep the store working, remember preferences, improve performance, and understand general site usage.
You can manage cookies through your browser settings. Blocking some cookies may affect certain website features.
If we add additional analytics or advertising tools in the future, we will use them to understand store performance and improve customer experience.
International transfers
Because we operate an online store, customer information may be processed in countries or regions outside your own, depending on the service providers involved in payment, hosting, email, customer support, and shipping.
We take reasonable steps to work with service providers that help protect customer information.
Children’s privacy
Our store is not intended for children under the age required by applicable law to make online purchases.
If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
Data retention and customer requests
We keep order and customer service records for as long as needed to provide service, resolve disputes, comply with legal obligations, and maintain business records.
You may contact us at support@vorykio.com to ask about your personal information, request correction, or request deletion where applicable by law.
Security
We use reasonable technical and organizational measures to protect customer information.
No online system is completely risk-free, so we encourage you to use secure passwords and contact us if you notice suspicious activity related to your order.
Need help with an order?
Email us at support@vorykio.com and include your order number, checkout email, and a short description of what you need.
